At Vaidyug, we take great care to deliver 100% pure, farm-fresh products to our customers. Due to the nature of our products, returns and exchanges are accepted only under specific conditions, as outlined below.

Customers may request a return or exchange only if the product received is damaged, defective, expired, incorrect, or missing. To be eligible, the customer must raise a return or exchange request within 24 hours of delivery through our website or customer support. Requests raised after 24 hours will not be considered.

The product must be unused, unopened, and in its original packaging along with the invoice or proof of purchase. Vaidyug reserves the right to inspect the product before approving any return or exchange request.

Once the request is approved, Vaidyug may offer a replacement, exchange, or refund based on product availability and the nature of the issue. Refunds, if applicable, will be processed to the original payment method within the standard processing time after approval.

Please note that products such as perishable items, consumables, or items affected by natural variation in taste, color, texture, or aroma due to seasonal or farm-based factors are not eligible for return or exchange, unless there is a genuine quality or damage issue.

Vaidyug reserves the right to reject any return or exchange request that does not meet the above conditions or appears to be a misuse of the policy.

For any questions or assistance regarding returns and exchanges, customers are encouraged to contact our support team using the details provided on the website.